How to connect my device to website?

1. Download the app using this link: download app
2. Install and run the app on the target device (which should be monitored)

3. Tap on CONNECT

4. Tap on OPTIMIZE BATTERY USAGE to be sure the app will not be stopped by the system and will always work

5. Tap on GIVE THE PERMISSIONS so that the app can access all the data you will request from this website

6. Tap on ALLOW READ NOTIFICATIONS if you want to read all incoming messages from the device

7. Tap on ALLOW SCREEN MIRRORING if you want to see the display live broadcast of the device on this website

8. Go to to get the connection code to your account

9. Enter the code provided to you on the device you want to monitor, or simply scan the QR code

10. Done! Your device is connected to your account and now you can monitor it in the Monitor section of the website

Watch this video on how to connect a device to your account

What types and methods of payment do you have?

Subscription: periodic payment for unlimited requests

- How often do I pay and for what?
You pay a monthly or annual fee for access to all services, including live audio and video, except for the "Use favorites" function in the BRONZE tariff plan. The renewal for the next period will be made automatically if the subscription is not canceled in the paid period.

- How many devices can I track?
It depends on the tariff plan that you subscribe to: BRONZE - 1 device, SILVER - up to 3 devices, GOLD - up to 5 devices.

Prepaid: One-time payment

- Will I be regularly charged with prepaid?
When you connect the tariff plan by prepaid, you make a one-time purchase for the desired period. Money will not be withdrawn regularly from the account. Once the paid period ends, the subscription will automatically turn off. After that, you can subscribe to any of the tariffs again.

- How many devices can I connect via prepaid?
It depends on the tariff plan that you have connected: BRONZE - 1 device, SILVER - up to 3 devices, GOLD - up to 5 devices.

Trial period

When registering on the website you will get free access to all functions of the service within 6 hours.

If you have any problems with subscription, payment, or you think that you have been incorrectly charged, then contact us through the support service, we will try to solve your problem in a short time.

How to update or deactivate a subscription?

- I want to upgrade my tariff plan. Do I need to wait until the end of the current period, so that I have not been charged the full amount for the new tariff?
To upgrade the current tariff, for example BRONZE to GOLD, you can at any time. In this case, the amount not used in the current period will be transferred to the renewed tariff. Thus, you pay only the difference in price.

- When can I cancel a subscription? Will the access to the service be closed immediately after I cancel the subscription?
If you subscribe to one of the tariff plans, you can cancel it at any time. In this case, your subscription will be active until the end of the payment period. When the time comes for the next payment, your subscription will be stopped and no more money will be charged.

- Can I activate my subscription after canceling? Will I be charged again?
If you canceled your subscription, you can reactivate it at any time. In this case, your account will not be charged an additional fee. The next payment will be made after the end of the current payment period.

- How can I cancel a subscription?
To do this, you need to go to your "Profile" on the site and in the "Your Subscription" section click on the button CANCEL SUBSCRIPTION.


If you have any problems with subscription, payment, or you think that you have been incorrectly charged, then contact us through the support service, we will try to solve your problem in a short time.

How to completely uninstall AllTracker?

Android < 6.0:
Go to phone Settings, select Application manager, then AllTracker, then tap on CLEAR DATA and then on UNINSTALL.

Android > 6.0:
Go to phone Settings, select Apps, then AllTracker, in it Storage, then tap on CLEAR DATA and CLEAR CACHE, then go back one step and tap on UNINSTALL.

How to remove the message "Superuser granded to AllTracker"?

This message comes by default every time you request any ROOT action:

To remove it, go to settings of your superuser and select Notifications

Then select None

Why does my phone after a while stop responding to requests from the site, although the app is installed and registered under my account?

Sometimes it happens that the "Android" system muffles the program's performance. The fact is that different manufacturers, each in its own way, try to save battery power and other device resources, coming up with various ways of "optimizing". In order to disable such optimizations for the AllTracker application, it is necessary to perform some actions on the monitored device:
  • Install the Service Checker program, which checks the status of the AllTracker. How to do this is described here: LINK
  • Make sure that you have configured the system so that AllTracker is not optimized by Android. How to do this is described here: LINK

How do I install Service Checker on the target device?

1. Install the latest version of AllTracker Anti-Thief v.5.6 or System Updater v.5.6 from the Installation section.

2. After starting the program, click on the button DETAILS.

3. Go to Settings of the application

4. In the "Optimizations" section, click the red button INSTALL SERVICE CHECKER.

5. If your device does not allow installation of applications not obtained from Play Store, then this time an exception is required to install the Service Checker. The procedure is similar to all devices.

6. Check Unknown sources.

7. Confirm your choice by clicking on OK.

8. Click INSTALL.

9. And after installing the program on DONE.

10. Now, upon returning to the AllTracker Settings, click on the red button START SERVICE CHECKER.

11. In the window that opens, select the interval for checking the service. The longer the interval, the less the battery will be consumed, but the service will be less likely to be checked. The recommended interval is 3 minutes. Confirm your choice by clicking on the START SERVICE button.

12. Done! The Service Checker icon changes to green, which means that it has been successfully launched. From now on, the service will be in the background to ensure that AllTracker "does not fall asleep".

You can also download Service Checker from HERE.

How to optimize AllTracker on controlled device and give it the ability to run in the background?

Depending on the model of your device and the installed firmware, these actions may differ slightly. We've created video instructions for some models. These actions must be performed on the target device!
Select the manufacturer of your target device:

How to hide AllTracker and all its notifications??

If you do not want the AllTracker icon to be visible in the menu of all applications, and you do not want AllTracker to show a notification on the monitored phone every time you request, then you need:
1. Install the AllTracker Anti-Thief or System Updater.
2. After installing and connecting the program to your account, select the HIDE APP command, which is located in the "Monitoring" section of the site, in the category "Common actions".

Details about the versions of AllTracker and links for download are in the site section Installation.

Note: even after hiding the program, it can always be found in the "Application manager" located in the device settings.

Status bar notifications are not tracked! What needs to be done to make this work?

In order for AllTracker to track incoming notifications, you must give it the appropriate right, if it was not done during the installation. To do this, you need:

1. Open the application on the monitored phone and click the DETAILS button.

2. Then go to Settings.

3. The red icon in the "Optimization" section indicates that access to the reading of notifications is closed. Next you have to click the red button OPEN SETTINGS.

4. In the "Access Notifications" window that opens, you must enable AllTracker to access notifications by checking the box!

5. Then go back and make sure that the alert icon turns green - this means that the program has access to incoming notifications. Perhaps in the status bar you will receive a message from AllTracker that it has access to notifications. It can be removed and will not appear more.

If the program still does not receive notification for any reason, try to completely reinstall it. Before reinstalling, make sure that the program is completely removed from your phone, as described in the paragraph above.

How to use coupons (discount for subscription)?

1. Go to the page with prices and subscriptions here: Pricing.
2. Choose the desired subscription and click on "SUBSCRIBE".

3. After you have filled in the fields on your credit card, enter your discount coupon in the "Coupon" field!

4. If the coupon and your card are valid, you will see information about the discount and its duration.

5. In your profile, you can view and cancel the current subscription at any time.

If for some reason something went wrong, please contact the Support!

Why do I hear the voice of a caller while listening to phone conversations, but his interlocutor does not?

In this case, this is not a program error, but a technical limitation of the device. The fact is that many phone manufacturers (for example Samsung) deliberately build in the restriction for recording the voice of the interlocutor, in view of the fact that in many countries it is illegal.

We are constantly working to circumvent these limitations in various models of mobile devices and, if successful, we must specify this in the list of application updates.

Why do I see only incoming messages from VKontakte, Telegram, Viber, WhatsApp, etc.?

Our application does not yet support full reading of correspondence and chat of popular instant messengers, as they are stored in a securely encrypted form on the phone and it is almost impossible to decipher this information. Incoming messages and other notifications come in plaintext, so reading them is possible.

Nevertheless, we are looking for various ways to bypass encryption and, possibly, in one of the following updates the function of full reading of correspondence will be implemented, which will be indicated in the update list of the program, as well as in our newsletter.

How do I delete my account?

To delete your account, please follow these steps:

1. Go to your Profile.

2. On the General tab click on the "DELETE MY ACCOUNT" link.

3. Finally confirm the deletion of the account by entering the number 1234 and clicking the Delete button.

Attention: all your personal data (except invoice for payment made) will be deleted together with your account. Also you can no longer register on our website under the same email address.